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Refund Policy

Effective Date: January 1, 2025

1. Overview

At AIMoji Studio, we strive to provide high-quality AI-generated stickers and excellent service. We understand that sometimes our Service may not meet your expectations, and we have established this refund policy to address such situations fairly.

2. Refund Eligibility

2.1 Credit Packs

Credit packs are eligible for refund under the following conditions:

  • Refund requested within 14 days of purchase
  • Less than 20% of credits have been used
  • No violation of our Terms of Service
  • First-time refund request for credit packs

2.2 Subscriptions

Subscription refunds are handled as follows:

  • Monthly Subscriptions: Refundable within 7 days of renewal if unused
  • Annual Subscriptions: Refundable within 30 days of purchase/renewal
  • Pro-rated Refunds: Available for annual plans cancelled mid-term
  • Free Trial: Cancel anytime during trial period without charge

2.3 Non-Refundable Items

The following are NOT eligible for refunds:

  • Used credits (already generated stickers)
  • Expired credits or subscriptions
  • Services fully rendered
  • Custom or commissioned work
  • Violations of Terms of Service

3. Refund Process

3.1 How to Request a Refund

  1. Contact our support team at refunds@aimojistudio.com
  2. Include your order number and reason for refund
  3. Provide any relevant screenshots or documentation
  4. Wait for our team to review your request (1-3 business days)

3.2 Review Process

Our team will review your refund request based on:

  • Purchase date and usage history
  • Reason for dissatisfaction
  • Previous refund history
  • Compliance with our policies

3.3 Processing Time

Once approved, refunds are processed as follows:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Other Payment Methods: Up to 14 business days

4. Special Circumstances

4.1 Technical Issues

If you experience technical issues preventing use of the Service:

  • Report the issue to support immediately
  • Allow us 48 hours to resolve the problem
  • If unresolved, full refund will be provided
  • Credits will be extended for downtime over 24 hours

4.2 Quality Issues

If generated stickers don't meet quality expectations:

  • First attempt: We'll regenerate at no cost
  • Persistent issues: Credit refund or extension
  • System-wide problems: Full refund available

4.3 Billing Errors

For billing errors or unauthorized charges:

  • Report within 60 days of the charge
  • Provide transaction details
  • Full refund for verified errors
  • Investigation completed within 5 business days

5. Cancellation Policy

5.1 Subscription Cancellation

You can cancel your subscription at any time:

  • Access continues until end of billing period
  • No partial refunds for unused time (except annual plans)
  • Cancelled subscriptions cannot be reactivated at same rate
  • Download your data before cancellation

5.2 Account Deletion

When deleting your account:

  • All unused credits are forfeited
  • Active subscriptions are cancelled
  • No refunds for remaining balances
  • Data deletion is permanent

6. Dispute Resolution

If you disagree with our refund decision:

  1. Request escalation to management
  2. Provide additional information
  3. Allow 5 business days for review
  4. Final decisions are binding

7. Chargebacks

Before initiating a chargeback with your bank:

  • Contact our support team first
  • Allow us to resolve the issue
  • Chargebacks may result in account suspension
  • Future service may be denied after chargebacks

8. Regional Variations

8.1 European Union

EU residents have additional rights under consumer protection laws:

  • 14-day cooling-off period for all digital purchases
  • Clear information before purchase
  • Right to withdraw without reason

8.2 Other Regions

Local consumer protection laws may provide additional rights. We comply with all applicable regional regulations.

9. Policy Changes

We may update this refund policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Service after changes constitutes acceptance of the new policy.

10. Contact Information

For refund requests or questions about this policy:

  • Email: sudoku42game@gmail.com